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The root word of ‘manager’ is ‘manage’ and the expectation is to manage all operations or services. This means managing staff, too, and that can be hair-raising at times.
The best managers know exactly what it’s like to perform the staff’s duties because they are part of their team, and work with the staff. Of course, this isn’t always possible, but it makes for good relationships with employees and better service for customers.
Try to communicate what is wanted very clearly. Not everyone thinks the same way and staff can’t be expected to second-guess their boss. Politely ask if they understand. If not, say it again.
Be a Well-Liked Boss but Still be Professional
Find out each employee’s personal gifts and talents and work with them. Some people are great with greeting customers and others aren’t, but they might be good at organization; utilize natural talent and the team just gets better.
Make sure that if someone does a job well or goes beyond their job description, make sure they get thanked somehow. There must be a reward for working harder. Give them a gift certificate to a restaurant and then make sure everyone else knows, so they can congratulate the person, too.
Don’t make the staff have split days off, split shifts, or lots of overtime. Don’t make them work on their scheduled days off or on holidays and don’t make them work when they’re sick – you work. Think of all the times when working is difficult due to sickness or lack of childcare, etc.
Be fair and treat the staff well and there will always be a dedicated staff under the management.
